STAY KITTY STAY
2021 Boarding Policies and Procedures
Stay Kitty Stay is located on private property in Mahwah, NJ. We keep our address private to the public to keep the cats that are with us safe and secure. A few days prior to your arrival (once we receive full payment for your booking) you will receive a welcome email. This will include our address with directions along with our recommendations of what to pack for your kitty to make their stay better with us. You will also have our director’s personal cell phone during your cat’s stay.
Rabies MUST be current and up to date at the time of check in, and proof of vaccination must be provided to Stay Kitty Stay-NO EXCEPTIONS will be made. We also prefer that the FVRCP (distemper) vaccination be given 7 days prior to the cat’s stay so that immunity is at 100%. This vaccination protects your cat against common feline viral infections that can/may be found in catteries or shelters. No cat will come in contact with any other cat during their stay, however, a majority of the viral infections are airborne that is why vaccinations are required.
Blood and Fecal Tests:
We require tests ONLY if your cat(s) will be staying long term AND will possibly intermingle with other cats living in our cattery. *A Feline Leukemia (FLeV) and Feline Immunodeficiency Virus (FIV) and a negative FECAL Test must be provided by you if your cat ONLY if they will be staying long term. If your cat is positive for any of these viral infections they will NOT be able to free roam or intermingle within our cattery. Long term cats will also require a topical flea/tick (Revolution) treatment that we will apply monthly if your cat is free roaming and has access to our outdoor cattery.
We are glad to accommodate guests who need medications, including insulin for diabetic cats. The additional fee for medicine administration is $5 per day, per medication that is administered. Stay Kitty Stay must be provided the exact pills in the exact dose (pre-cut if a tablet/pill) with the prescribing veterinarian's label indicating the name of the guest, name of the medication, and its dosage, or any special instructions.
Stay Kitty Stay understands that travel plans can change easily. Therefore, we have instituted a flexible cancellation policy. Your payment for boarding is due 5 days prior to your boarding reservation and payments are made using our simple online payment system. However, if you have booked during the busiest date range (the summer or over a national holiday) we may ask for payment in advance of the 5 days if we have multiple requests for reservations coming in and need to insure you are keeping your reservation.
If you cancel your reservation up to 3 days prior to the start of your booking you will receive 100% of your payment back. If you cancel in 2 days or less, we can offer 50% of your reservation back.
If you have changes to your travel or you need to remove your cat before the end of your paid reservation we may be able to partially refund you. This is considered on a case by case basis. Please understand that once you have paid in full, and checked in with your cat, we have turned away other reservations making it difficult to refund early check outs.
We provide daily food for your cat, including feedings (2 x per day) consisting of wet and dry food. Most cats do best if you include the food they are used to eating at home. We can provide food from our cattery as well. However, we ask that you provide us with a few days of their current food to transition them to the change. Without the proper transition to the new food, your cat is likely to develop GI issues during their step. We cannot guarantee the brand of kind of food we provide. **important for cats with food allergies**
We provide beds, blankets, towels, and bowls for our guests' comfort, but you are welcome to bring your own bedding, toys, etc. from home. Please understand that while your cat may never soil or destroy things at home, in a new environment they may feel the need to do so. SKS staff does its absolute best in preventing this but cannot guarantee or replace items that have been destroyed or lost.
Drop Off & Pick Up Procedures:
Our Director, Kate Lawrence, will request an arrival window from you prior to your reservation date. Our drop off and pick up hours are listed below. Please notify us at least 24 hours in advance if your arrival window should change to insure someone is available to greet you at the cattery.
Pick up and drop off times:
10 am - 5 pm Monday - Friday
11 am - 4 pm Saturday
We are closed on Sundays for pick ups and drop offs.
We are closed on ALL major holidays for picks ups and drop offs.
**If you are due to drop off/pick up at the end of our day and you are running late, we will wait for up to one hour after our closing time. If you do not arrive within that hour, we will have to extend your cat’s stay.
Full payment is due for the entire boarding time frame on the day of your booking. Payment can be made via credit card (Stripe Payment Processing) with a payment link that you will receive in the confirmation email. We no longer take personal checks or cash. We do not ask for full payment until 5 days prior to your reservation. However, if it is high season and we are booked, we will ask for payment in advance to hold your suite.
Cat’s Health Condition:
Please insure that your cat is healthy on the day of arrival (no nasal or eye discharge, cough, diarrhea, etc). If you see any change in your cat's health on or before boarding, please notify the Stay Kitty Stay staff. Boarding can be a stressful experience for some cats and pre-existing problems may worsen with stress. While your cat is staying with us, our staff will observe appetite, water intake, stools & urine output, and attitude. Any changes or concerns are reported to you and/or to a veterinarian.
Parasites, Fleas & Ticks:
We keep Stay Kitty Stay a flea/tick free facility. To do this all cat's must be 100% free of these little buggers! Please insure that your cat is free of all parasites and/or has been treated for fleas/ticks prior to arrival. Each cat will receive a flea comb test on their arrival to insure that they do not carry any fleas. If we do find any parasites on your cat, we will apply a topical product for a charge. If your cat will be staying long term, and possibly free roaming in our cattery, you must also provide us with a negative fecal test.
We take the care of your cat(s) seriously while they are with us. Our highly trained staff will take note daily of any changes to your cat including; lethargy, diarrhea, vomiting (without hairball), fever, rash, eye/nasal discharge, or anything that is of concern. We will contact you immediately via the emergency contact info you provide. If your cat(s) illness requires a vet visit we have our house vet less than 2 miles from our cattery, and two emergency centers open 24/7 within 10 miles. You will be financially responsible for any care provided by a veterinarian while your cat is in our care.
Tours of the cattery:
Of course you want to see where your cat will be spending their days while they're away from you! Since we want to protect the cats in our care and do not have live facility tours, we now offer ONLY virtual tours via our YouTube channel. Our channel displays all you would see in a live tour including the cattery's main room and all the suites we offer for overnight accommodations!
We do offer “pre-stay” tours which are available if you have booked a reservation online and have made a full payment for your reservation. This in person tour is available within 14 days of your booking start date. The “pre-stay” tours are by appointment only and are contingent upon availability.
Our staff and volunteers who work within the cattery have all been fully vaccinated. We also will wear masks indoors if any cat parent prefers that we do. If one of our staff members has signs or symptoms of a viral infection, they are tested before they visit our cattery. Any person who enters our cattery that has not been vaccinated is asked to wear a mask, this includes children 12 and under. We do space out all pick up & drop off appointments to insure that there is only one cat parent in our cattery at a time.