All bookings are made easily online through our booking portal.
You can cancel or change your booking 5 days prior to the start date*
(excludes summer and holiday seasons)
You can make a payment through our secure online payment system, PayPal or Venmo.
Payment is due 5 days before booking start date.
Creating a booking for your cat(s) is easily done online using our online booking portal. Once you are redirected to the portal (Kennelbooker) you will set up an account to be able to access or request a booking for your cat(s) at any time. The portal will simply take you through the steps of entering your cat's information, requested dates of stay, and the preferred suite size. Once this request is submitted our reservation team will review your request and confirm your reservation within 48 hours of receipt. *Your reservation is not considered confirmed until we email you a confirmation.
You should have your cat's recent veterinary information available, including their recent vaccination dates as this is required information in order to complete a booking. Your cat must be up to date on both rabies and distemper vaccines (FVRCP) to stay with us. Proof of vaccination is also required prior to arrival. You will have the option to upload proof of vaccination (veterinary documents) through the booking portal.
No, at this time all reservations are made online. This is due to the information collected through the booking process. To prepare for your cat's stay with us we want to gain insight on their personality, likes & dislikes, current feeding schedule, updated vaccine information, and any medical conditions we need to be made aware of. The first time you set up a booking with us you will need to add this information to the portal. This information is saved for all future bookings and can always be updated by you via the portal. All subsequent bookings only require you to provide the requested dates of stay, the preferred suite size, and any updated vaccination information.
Once you submit a booking with your preferred suite size, our team will confirm the dates and if that suite is available. If we do NOT have the exact suite size you have requested, we will send you the available options to select from. If there is no availability for your requested dates of stay, we will add you to our waiting list. A confirmation and/or waiting list email is sent to you within 48 hours of submitting a booking.
Once you submit a booking request our reservation team will review your request and confirm the dates, as well as the availability of the suite size. If we have availability you will receive a booking confirmation email with all the details of your booking. If we do NOT have space for the dates you have requested, we will add you to a waiting list in case there are cancellations.
Payment is due 5 days prior to the start of your booking. However, this policy will change during our high season (summer and major holidays). We may ask for a confirmation via full payment ahead of the 5 days to insure all bookings are confirmed with payment.
All changes, cancellations, or updates to your booking(s) can be made online using the booking portal. *Please keep the portal log-in information that you create to access your online account.
Once your reservation is confirmed a payment link will be sent to you with instructions for making a payment. This link will redirect you to our credit card processor, "Stripe.com" where you can pay via credit/debit card. We also now accept PayPal and Venmo. *Payment is due 5 days prior to the start of your booking.
Since we are a small facility we recommend that you book as soon as you can. If your booking dates are close to any major holiday or during the summer season, we highly recommend booking as soon as possible. If we are fully booked for the dates you have requested, we can add you to our waiting list in case there are cancellations.
If we happen to be fully booked for the dates you have requested, you will be notified and placed on our waiting list. If we receive a cancellation and can then accommodate your booking we will notify you ASAP!
We are located in Northern New Jersey, about 35 miles from New York City with access to routes 17, 287, and NY 87. All guests receive a "Welcome" email within 3-5 days of the booking start date. The welcome email includes our cattery address and other important information about preparing for your cat(s) stay with us. You will also receive our director's personal cell phone number to allow for direct communication with her when/if necessary. *We do not hold in-person tours and we do not disclose our address to the public for any reason. This is our policy to insure the safety and wellbeing of all the cats in our care.
We are open Monday - Saturday and closed Sundays. Check-in appointments can be made between 3 - 6 PM and Check-out appointments can be made 9 AM - 12 PM. All guests are checked in and out by appointment only. When you create your booking we will ask for your estimated check-in and check-out time. To insure that someone is on site to greet you, your check-in/check-out time must be confirmed by you 24 hours prior to arrival. We cannot guarantee someone will be available to meet you if you change your time of arrival without notice.
If you have any issue creating your booking online through the booking portal, or have additional questions regarding bookings; please email us directly email@example.com.
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